시브 빌라스

Very disappointing experience with Agoda I am extremely disappointed with Agoda’s handling of my booking. I had booked Shiv Vilas Resort, Jaipur, for 5–8 August 2026 (Booking ID: 67882282) and paid ***. The purpose of my trip was to attend the Miss & Mrs Worldwide India event, which was subsequently cancelled. As the event was cancelled, I was unable to travel and could not use the hotel booking. I contacted Agoda to explain the situation and requested a refund. Unfortunately, Agoda simply informed me that they could not do anything and did not provide any satisfactory assistance or alternative solution. I understand that cancellation policies exist, but I expected Agoda to at least make a genuine effort to contact the hotel and request an exception given that the reason for cancellation was the cancellation of the event itself. For such a significant amount of money, I find the response extremely disappointing. I hope Agoda will reconsider its approach and provide better customer support in exceptional circumstances. Booking ID: 67882282 | Amount paid: *** I would appreciate Agoda reviewing my case again and considering a full or reasonable refund.

Basics are not ok with this property. Staff rude, ac not working basic hugien is a big issue . And if they are not able to serve you they will make a fool not able to give solution, not able to refund money

My stay at Shiv Vilas Jaipur was extremely disappointing and far below expectations for a luxury property. The management and staff were unprofessional and completely unresponsive to guest concerns. Despite repeated complaints, no proper assistance or follow-up was provided. The attitude of some staff members was rude and careless, which made the entire experience unpleasant. The room maintenance was poor, and the cleanliness and service quality were not at all up to standard. What was most frustrating is that instead of resolving issues, the staff kept giving excuses and apologies without taking any real action. For the kind of prices they charge, the experience was not worth the money at all. I would not recommend Shiv Vilas to anyone looking for a comfortable and well-managed stay in Jaipur. — Viren Yadav Stayed in October 2025