26.08.18
Had a great stay at The Suncourt Yatri Hotel. The rooms were clean and comfortable, and the overall hygiene was very well maintained. The staff were courteous and helpful throughout the stay. Overall, a very pleasant experience and definitely recommended!
26.07.13I have stayed at this hotel several times before and have always rated it 5 stars. Unfortunately, my experience during this stay was extremely disappointing. The service, professionalism, and overall maintenance have deteriorated significantly.
The room I was initially allotted on the first floor had a strong unpleasant smell.
The air conditioner was excessively noisy, making it impossible to sleep. It sounded as though a scooter engine was running inside the room. At around 5:30 a.m., there was a sudden burst-like sound, and the room filled with smoke. I panicked and called the reception. After several minutes, a staff member arrived, simply opened the window, and left without offering any explanation or checking whether the issue had been resolved.
The following day, we paid extra to upgrade to rooms on a higher floor. Those rooms were larger, cleaner, and much better maintained.
Since we changed all three of our rooms, one of my guests accidentally left her insulin in the refrigerator of the previous room. We immediately requested the staff to retrieve it, but our request was ignored.
Although two of our rooms were booked for double occupancy, toiletries were provided for only one guest in each room.
Finally, the front office staff lacked professionalism and courtesy.
This hotel was once one of my preferred choices, which makes this decline in standards even more disappointing. I sincerely hope the management takes these issues seriously and restores the quality of service it was once known for.