르 뒤플레익스 폰디체리

Overall, the hotel experience was average and, more importantly, not commensurate with the amount charged. We paid approximately ₹12,000 per night and at that price point, one would naturally expect much better facilities, maintenance and overall hospitality. A few issues that we encountered during our stay: 1. Hot Water and Water Pressure: Initially, there was no hot water, and the water pressure was also inadequate. Although the issue was attended to and rectified subsequently, these are basic facilities that should have been in place from the outset. 2. Air Conditioning: The AC pipe was leaking, resulting in water dripping directly onto the bed. This was certainly not an acceptable experience......We could not sleep well at night.... 3. Breakfast: The breakfast was below expectations, both in terms of quality and quantity. On the second day, after we highlighted the issue, the management graciously allowed us to have breakfast at their other property, Hotel Promenade. We appreciate this gesture. Having said that, I must acknowledge that the staff were extremely sweet, courteous and supportive. Their attitude and willingness to help were certainly commendable. However, the overall property appears poorly maintained and is in need of considerable upkeep and renovation. Even the approach road and the surrounding streets were quite dirty, although I understand that this is an issue in several parts of Pondicherry. Overall, the experience was not satisfactory, particularly considering the tariff of approximately ₹12,000 per night. The facilities and maintenance do not justify the price, and the property is certainly not worth the money being charged. I hope this feedback is taken constructively and that the management looks into improving the upkeep, facilities and overall guest experience.