스워스티 프리미엄(구.스워스티 프라자)

Extremely disappointing experience for a five-star property. The main receptionist, Balabanta, appeared to judge us by our attire and handed over the room key without arranging an escort. To our surprise, the room was already occupied. Even after bringing this to the staff's attention, we were not taken seriously and were sent back again, as if we couldn't operate the door ourselves. No welcome drinks or basic hospitality gestures were offered. Such treatment is unacceptable for a reputed five-star hotel chain. I genuinely appreciate Tuku for being helpful throughout our stay, but the overall check-in experience was horrible. I expect the management to take this matter seriously.