카빌 애비뉴 럭셔리 프라이빗 아파트먼트

Everything couldn’t be faulted

Do not trust this company with your personal information. I received an email from Coastal Letting Co this week making me aware that I, as well as other customers, have been involved in a cyber incident which happened in May 2026. This stems from my accommodation stay at Circle on Cavill in March 2026. Myself and other customers have had their name and full bank card details compromised, and that others may have access to these details. I have spoken with Coastal Letting Co via phone and email. They have blamed the incident on the external party Resly, who are the online system who handle the accommodation bond. I contacted both Coastal Letting Co and Resly via phone. Neither have taken any responsibility for this data breach. Instead they request I speak to ID Care, a not for profit charity support service. I believe these instances of data breach should warrant customer compensation, so I plan to pursue legal action. I encourage anyone else who is involved in a data breach to do the same.

Nice hotel, great facilities and everything is fairly modern, great location as it is nearby to everything and the main areas of Surfers Paradise, Room could be in better condition in some areas as i had noticed carpet is ripped up in corners,and wardrobe cuboards have been broken, and a few walls have a fair bit of marks and damage on them, apart from that the room is very nice and i am happy with it

I had not received any information about where to collect the key, so I had to call the hotel myself. Check-in was supposed to be at 2pm and key details were meant to be sent at 12pm, but I heard nothing. I called again at 1:45pm and still was not told that my room would be delayed. When I arrived at the office at 2pm, I was then told the room was not ready because the cleaner had severely cut her hand and was still in the room. I was told I could go to the room anyway, but the cleaner would still be there. When we got to the parking spot, someone else (the cleaner) was parked in it. When I went up to the room it still wasn’t ready and I was told it would be another hour. I even offered to finish cleaning it myself so we could settle in, but this was refused. When the cleaner eventually left, there were also no toiletries provided. Overall there was no apology, no communication beforehand, and nothing offered to make up for the inconvenience. Unfortunately, I won’t be booking through this company again.

Great views, great location. Beautiful rooms and facilities definitely will be back