아카라 호텔

The hotel manager is irresponsible. She promised to arrange my check-in, but never did. When I arrived from the airport at the hotel at 9.30 pm, the door was locked, the phone went to a voice mail, and the intercom didn’t work. I saw people inside, so I knocked at the door. A man (presumably a guest) opened the door a fraction, I explained to him I was booked in, but he literally pushed me out (I am 78 y.o.). The other man joined him to interrogate me – “what number you called, what is your room number” and so on. Still they didn’t let me enter. At last, a sane person appeared, and he went to wake up a staff member. The latter took me to the office, not only to copy my passport, but also to read my correspondence with the hotel and scroll through my Agoda's booking confirming I paid it. Hardly a warm guest welcome! I was so shaken, warn out and appalled that I hardly slept at night. So beware of Akara’s management and clientele that was capable of pushing an elderly woman out to the streets at freezing night!