해링턴스 102

Great location for a night. Stairs to get upto the rooms were a surprise. (Might be mentioned on the booking site, I didn't notice it)

Harringtons is situated in a very central location. It is clean and very warm. I would highly recommend it

I paid for two nights and walked from it. The first floor was filled with the smell of cannabis, and the walls so thin the man coughing all night did not allow for rest. The kettle was discolored , black streaks running down the mirrors and walls, the box springs,sheets,blankets also had marks on them. There was no one available at the desk to speak with. Definitely not what was pictured on website.

Filthy

I stayed at this hotel for 4 nights and was bitten by bed bugs. The bites didn't appear until I got home, which is completely normal as bed bug symptoms can take up to 14 days to show. I immediately contacted the hotel via the contact us page on their website and this was ignored. I then had to send a text message to the number they had at the front desk to explain the situation and request a full refund for my stay, but the manager flat-out refused, eventually only offering 1 nights refund. He initially brushed it off and told me to go through the booking agent who I booked it through, but once I reminded him of my rights under the Australian Consumer Law, he was compelled to deal with it. When I pointed out that the bites only became visible after I returned home, he showed zero understanding or empathy. He claimed he "cleans the sheets, towels, and pillow cases regularly" but conveniently said nothing about the mattress, box spring, bed frame, headboard, or furniture which is the exact places where bed bugs actually live and hide. He also didn't mention checking the carpets, baseboards, curtains, or behind pictures/wall hangings. There was no one at the front desk most of the time, making it even harder to report issues during my stay. The manager was ignorant, uneducated and completely unhelpful. He denied that the bed bugs could have come from the hotel and made it sound like they came from my home, a clean house I've lived in for years with zero previous issues. This hotel has multiple 1-star reviews complaining about uncleanliness, yet the manager still refuses to take responsibility. Instead of calling in a professional pest inspector for a proper clean and treatment (which is the industry standard for suspected bed bugs), he just brushed it off. Hotels have a basic duty to provide a clean, safe environment. This place failed miserably. The manager clearly needs to be educated on proper hotel hygiene protocols and how to handle pest complaints professionally. I will never stay here again and strongly advise everyone else to avoid this hotel. Save your money and your skin.