T 소셜 호텔

# My Worst Hotel Experience Ever – Extremely Disappointing! I booked an “Elegant Exceptional Double Bed Room” on a Bed and Breakfast basis, expecting a comfortable stay with breakfast included for two guests. However, the experience was extremely disappointing from the beginning. Although I had booked a double room, the hotel informed us that "only one person per room was entitled to breakfast", and the second guest had to pay an additional charge. This was completely unexpected and, in my opinion, misleading, as the booking clearly indicated a double room on a Bed and Breakfast basis. Such conditions should have been clearly communicated before confirming the reservation. The breakfast was another major disappointment. There were only four or five basic food options, such as boiled eggs, boiled sweet potatoes, dumplings and bread. Most of the time, even basic items like jam and fruit juice were unavailable. What made it worse was that the staff never replenished the food unless guests specifically requested them to do so. The overall breakfast experience was far below acceptable hotel standards. Even they don't clean the tables properly. The attitude of the reception staff was equally disappointing. They were unhelpful and disrespectful towards guests. On one occasion, we requested assistance in identifying a package on a shelf, as the labels were written only in Chinese and we were facing a language barrier. Instead of offering even the simplest assistance, a female receptionist simply responded with “No” and refused to help. For a hotel that advertises itself as offering an exceptional experience, the actual service was nowhere near those expectations. Basic hospitality, courtesy, communication and customer care were clearly lacking. I would not recommend this hotel to anyone. A hotel stay should be comfortable and welcoming, not an experience where guests have to argue over breakfast entitlements or struggle to receive basic assistance from reception staff.