Palette Georgetown Formerly WoW Hotel

Walkable to komtar. Good location

All good dekat dgn semua attraction

I had a really disappointing experience during my stay. I booked a room at The Wow Hotel, but when we arrived, there was no staff at the reception counter. We called the number displayed at the counter and were instructed to go to another hotel, The Pink Cabana, to check in. Although The Pink Cabana was not too far away, we had to walk along a busy road. I was travelling with my 4-month-old baby, who had to stay at The Wow Hotel with my mum while my husband and I went to The Pink Cabana to sort out the check-in process. To make matters worse, when we arrived at The Pink Cabana, the staff told us they had no booking under our name. We had to explain that we were directed there by someone from The Wow Hotel. The entire check-in process was confusing and unnecessarily troublesome. After finally receiving the room keys, we went to the assigned room, only to find that the first room was locked and we could not open it. We then tried the second room, only to discover that it was already occupied! We immediately returned to the reception, and the staff told us that the first room number was incorrect, even though the room number had been written by their own staff. Eventually, we were given another room, but by that point, the experience had already left a very bad impression. Honestly, when you book a hotel, you expect a smooth check-in process and a room that is properly assigned and ready for you. Instead, we had to go back and forth between two hotels, deal with booking confusion, and even risk walking into an occupied room. This was especially stressful while travelling with a young baby. Overall, this was a very frustrating and disappointing experience. The lack of proper coordination and communication between the two hotels was unacceptable. Guests should not have to go through all this trouble just to check in to a room they have already booked. I hope the management takes this feedback seriously and improves its check-in procedures and communication to prevent other guests from experiencing the same situation.

Very bad facilities. Broken playground n broken chair. Horrible

Picture was not match and also once I check in the house keeping try to get in my room for no reason and that time is only me and my friend. The bathroom was not draining properly. The bed sheet we found like a stain on the sheet once we just check in. Location not good for lady who traveling alone.