로열턴 하이드어웨이 세인트 루시아, 오토그래프 컬렉션 올 인클루시브 리조트 - 어덜츠 온리

Excellent service throughout the entire hotel. Paradise at its best.

Some Staff were helping but not all were friendly. The room smells like like mildew/wet. I waited for room service for two hours. A couple restaurants we couldn’t make reservations for.

My first room looked nothing as pictured on Expedia, no tub, old room. I had to wait 24 hours, then ended up paying more and upgrading. The food looked good, but taste was not satisfying to me or my group. No one answers the customer service line, you'll need to take a walk to the front desk. My airconditioner leaked, i notified housekeeping and front desk no one came to fix it, my entire five day stay. Housekeeping did place towels on the floor daily. Most staff appear to listen to your requests but take no action. The property is nice but if you are looking for good food, try a different resort.

I chose Hideaway at Royalton to celebrate my 40th birthday because I expected the elevated experience associated with Marriott’s Autograph Collection. Unfortunately, my stay fell short. At check-in, I was told I received a complimentary room upgrade. I later learned the room was an accessible room. My concern was not that it was accessible, but that it was materially different from the Luxury Junior Suite I booked and paid for. The resort said the room was an upgrade because it was on a higher floor with a better view. However, both rooms had beautiful views, and a higher floor does not make a room an upgrade when it lacks key amenities included in the category booked. The suite I reserved included a signature in-room soaking tub. The assigned room instead had an accessible shower and lacked this amenity. It was also darker, had worn furnishings and signs of age, and featured a completely different bathroom. I spent 2 of my 4 nights in this room before being moved to accommodations that matched my reservation. The difference was immediate—the new room was bright, modern, and included the soaking tub I expected. I contacted Marriott seeking a fair resolution. While Marriott responded promptly, the proposed resolution was points that would not even cover 1 night at one of the lowest-tier Marriott properties.

Other than the location and related beach, the actual resort was terrible. Food was bad. Service maybe tolerable. Access to food was terrible. In room bar barely stocked. Several people in our party didn’t have their rooms cleaned for several days. The elevators broke down several times during the week. The air conditioning was not functioning properly. The room had a strong musty smell.