에스플렌도르, 윈덤 이슬라 무헤레스 부티크, 올 인클루시브

We arrived a bit early before check in and were told we could come in but would have to pay, I have never had that before. Rooms were nice and clean. Food was amazing! Drinks weren’t great but ok. And most staff were awesome. Pool was too warm to really cool off but I guess that is Mexico in Aug. The sky bar pool was better. The beach was nice. All in all a great trip.

Mateo, Tristan, women at front desk and young guys at pool all bar super kind, professional, and fun! Others like Alberto and Victor were always angling for higher tips and service contingent on that, alone. Cleaning staff works hard and property very clean and well-maintained! Older rooms: stains, creaky doors and slow drain in showers and sinks.

Pros: Very friendly staff - restaurant had great servers - Albert, Hugo, Lizbeth, Victor and Jorge. Friendly, helpful and prompt. Food and drink at this resort was good and fast. The massage therapists Nelly and Tere were incredible - a must-do during your visit. And Matteo was very accommodating and helpful with hotel and general island info. The main pool was relaxing, enough chairs for all guests. The rooftop pool and jacuzzis were my husband’s favorite feature, with incredible views. Rooms and common areas were clean. We felt safe here and on the island, in general. We had everything we needed for a relaxing visit. Cons: the resort is nice but is due for some upkeep/refresh/maintenance. The beach (while the ocean/water is beautiful and clean!) was less than desirable - not much space or water to enjoy, and the cabanas were dirty every day - I did not use them once! The resort is next-door to a popular bar, which has boats coming and going constantly, so swimming past the (manmade) sand barges was not safe. Pool and jacuzzis were dirty most days and need a good scrub. One note: there is only one restaurant at this quaint resort, though it has a full menu with many options for food and drink. It opens for lunch and dinner; the Snack Bar is your option for lunch, with a limited menu. Our family of 5 (2 parents, 2 young adult children and one teenager) had a lovely visit and greatly enjoyed our time here. Thank you for the great service and memories!

The resort was beautiful. If I rated it poor by accident I didn’t mean that. One small inconvenience is when we arrived we couldn’t check in to our room till 3:10pm, which was understandable. We mentioned to the front reception desk, we would just grab food and wait. they indicated that we would have to pay for our meals due to not checking in. Which made no sense, because we were ready to check in but they didn’t allow us till after 310pm. Another small issue my little one wanted a virgin iced drink, we waited 10 minutes or so to have him tell us he couldn’t make the drink he was too busy. Lastly, the towel situation. I understand it’s our responsibility to take the dirty towels to the reception check in area but when your rudely told your only allowed to change towels once a day, and the cleaning lady takes your towels the day before kinda puts you in a small bind with the towel receptionist lady. I did have to explain the situation letting her know the towel I had was the day before & I knew it was past 3pm but we left to go swimming to Playa Norte and we were just getting back. According to the lady that was there this morning the clean towels don’t arrive back from was till 10am. the rest of the towels were accidentally taken from the cleaning lady. Please note that I am not blaming her. No matter how politely you asked it’s like the receptionist had a chip on her shoulder.

Property is still currently hotel belo- needs a lot of renovations and upkeep. I believe while we were there they were short staffed. They have very limited food options (only one area for lunch and everything else shut down) and while We stayed there our floor lost power for several hours (at night- it was hot!) front desk staff acted like it was no big deal- didn’t try to help or accommodate just basically told us to wait. Other staff were nice and helpful/ wait staff. Beach area is very small but good thing is it’s quiet and not super busy area. Not a place you can walk around. Both pools had lots of areas with broken tiles and needed repair. There was a bar on the rooftop pool, but no one was ever manning it or offering anything while we were there. Hopefully Wyndham can do some upgrades and renovations and make this place a little better.