Hanoi Panda Hotel

This is not a five star hotel but it is excellent value for money for the Old Quarter in Hanoi! It’s in a great location if you want to be close to all of the attractions of the old town. The owner is really friendly and he makes the best breakfasts in Vietnam. Lovely fresh fruits and a delicious baguette with a drink of your choice. Make sure you tell him if you are vegetarian so that he can prepare a veggie one for you. He’s very happy to do anything to keep his guests happy.

손님에 대한 무책임한 행동 등등 최악의 숙소 였습니다

I booked this hotel and considered it because I thought this was a value for my money and thinking that this includes breakfast as posted here. DO NOT BOOK HERE unless you dont mind them deceiving you on pretending to serve breakfast bec they don’t, rude and nonchalant staffs, dirty and dusty room, sheets, and toilet. Then, THE SCARIEST thing for me is I WOKE UP AT 6am AND MY DOOR WAS WIDE OPEN!!! I then reported thinking that they will do some investigation but BLAMED ME instead that I didn’t close or lock the door properly. I demanded for their CCTV but didn’t allow me to see it even though I asked 3-4 times for me to feel safe and rest well on the next 3 days that I’ll be staying. Instead what they did is dodge that concern and even instructed me how to lock the door (like wth?). After not showing me that CCTV footage, I nicely asked their manager, Minh, that I would like to cancel since I don’t feel safe sleeping here. He then pretended like he was confused. Also, when you book in this hotel if you notice that cancellation is not an option that’s because THEY WILL NEVER provide your refund despite all the concerns. Even if you address to Agoda, they will still depend on the hotel’s decision if they agree to refund. Lasty, their manager is a liar. I decided to stay for the 2nd night because they were holding us in their lobby for nothing and was wasting our time. The manager also agreed that he will refund to us the remaining 2days if we decide to check out. Hence, we did check out (thinking that he’ll give us the refund as agreed and will coordinate with Agoda). Now, it’s been 2 weeks and what I get from Agoda’s update that he doesn’t want to give us the refund. I SWEAR just book somewhere else because you’ll find a much nicer, much cheaper and cleaner hotel in Old quarters. This is not even the cheapest one but felt like it. Sorry not sorry but this was too unfair and left us no choice.

Panda Hanoi requested to change and leads me to another hotel nearby because. his room damage. The new hotel not same level but only 1 night, so how can I do?

We will back to stay again. Sure!! =