호텔 헐리우드

اقتصادي ونظيف وقريب من كل شي

فندق نظيف واقتصادي

From the moment we arrived at Hollywood Hotel Bosnia, we started facing problems. We booked a specific room, but upon arrival we were given a completely different room and were told that the room we had reserved was not available, even though our booking was confirmed. The room itself was dirty and poorly maintained. There was no complimentary drinking water, no kettle, no tea, and not even basic amenities that we would normally expect from a hotel of this standard. This is honestly the first hotel I have ever stayed in that did not provide these basic things. The water in the bathroom was extremely weak and cold, and later the water stopped completely — there was absolutely no water in the room. We are travelling with a small child, which made the situation even more difficult and stressful. What made the experience even worse was the way the staff treated us when we complained. Instead of trying to help, their attitude was extremely rude and disrespectful. A security guard came and spoke to us in a threatening and insulting manner, making us feel uncomfortable and completely unwelcome. We were simply asking for a solution to problems that were caused by the hotel. We were told that there was nothing they could do and that we simply had to wait. No compensation was offered, no proper solution was provided, and we were not moved to another room.

Hotel Hollywood is not the picture nor is the swimming pool. The swimming pool is separate to the hotel and not this hotels swimming pool you have no access to this. They have one indoor pool with very cold water in it. The lobby and reception area is extremely crowded with people smoking everywhere not an ideal place to walk through with your children everytime you go or leave your room. The picture is the most misleading of all

سيء جدا بالتعامل والموقع زحمه وحتى في الفاء الحجز وتغيير التاريخ رفض تجربه لن تتكرر