터너워트 호텔

Comfortable stay with easy access to the places to visit,

Serious privacy and security concern!! I had a very disturbing experience during my stay at this hotel. While I was inside my room, someone unlocked and entered my room without knocking and without my permission. This was extremely concerning and made me feel unsafe in a place where I should have been able to expect privacy and security. I reported the incident to the hotel manager and asked the manager to check the CCTV footage outside my room to clarify what had happened. However, the manager told me that there was no camera in the area and therefore could not provide any CCTV footage or further clarification. What was particularly disappointing was the manager’s response. The manager seemed to suggest that the incident was somehow related to the fact that I had not left the key in the keyhole from inside the room. The manager also raised his voice at me during the conversation, which I found completely inappropriate given the seriousness of the situation. I found this response particularly disappointing because this was not the issue. The fundamental issue is simple: an occupied guest room should not be unlocked and entered without the guest’s permission, unless there is a genuine emergency. Whether or not a guest leaves the key in the keyhole should not change this basic expectation of privacy. Instead of acknowledging this concern and helping me understand how someone was able to enter my occupied room, the manager’s response felt as though responsibility was being shifted onto the guest. The dismissive manner and raised voice made an already disturbing experience even more upsetting. A hotel guest should be able to feel safe and confident that their room is private. I expected the hotel to handle such a serious privacy and security concern professionally and respectfully, but unfortunately, that was not my experience. I would not stay at this hotel again and cannot recommend it based on my experience.

Bus stop was right in front of the hotel. Decent breakfast.

My child said this was their favorite place to stay in our trek around western Europe.

We stayed here in triple sharing room for 2 nights. While the room and linen were super clean, the room itself was extremely small. We couldn't open our check in luggage bags without blocking the walkable area. Twin sharing room may have better space, but I have no idea about it. Bathroom and WC were extremely cramped. While there are multiple buses to reach city center / old town, which is around 10-20 mins by bus (depends on which bus you take) , the frequency goes down drastically after 9pm or so. Room had no kettle or iron. Beds, pillows were comfortable. Staff was polite. You get city travel pass if you stay for 2 or more nights.