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As a frequent returning guest and former member of JA Hotels & Resorts, I have enjoyed visiting this hotel for many years. Unfortunately, my recent stay revealed a significant decline in service standards and overall guest experience compared to previous years. On the positive side, the rooms are clean and well-maintained, the swimming pools and beaches are spotless, and the views are absolutely stunning. The entire resort is beautifully maintained, the golf course is lovely, and the many peacocks roaming freely around the property add a unique and charming touch to the atmosphere. These remain some of the resort's greatest strengths. Unfortunately, the service no longer matches the beauty of the property. Professionalism, attentiveness, and hospitality have noticeably declined across several areas, from the reception and lobby café to even the staff preparing omelettes at breakfast. One particularly frustrating incident occurred during check-in, when the receptionist explicitly informed me that my reservation included half-board, covering breakfast and either lunch or dinner, applicable across the hotel's restaurants except the Indian restaurant, where an AED 150 discount would apply. I was also told that buffet restaurants did not require reservations. However, after dining at Restaurant 81, I was unexpectedly presented with a bill of AED 1,049, because reception had apparently informed the restaurant that my reservation included breakfast only. It is completely unreasonable for guests to face unexpected charges due to incorrect information provided by hotel staff. To make matters worse, even after checking out and settling all outstanding charges in full, the AED 1,000 pre-authorization hold on my credit card has still not been released. I was explicitly assured that the hold would be released immediately upon checkout. However, the amount remains blocked on my card despite having no outstanding balance with the hotel. This is yet another example of poor communication and failure to meet commitments made to guests. Beyond these incidents, prices have increased considerably, while the overall experience has deteriorated. The entertainment and activities that once made the resort lively and enjoyable have largely disappeared, and the buffet no longer offers the variety and selection I remember from previous visits. What disappoints me most is that I know how excellent this hotel used to be. I am not comparing it to other hotels, but to its own previous standards. As a former JA Hotels & Resorts member and a loyal returning guest, I have personally experienced the higher level of hospitality this property was once capable of delivering. The resort itself remains beautiful, and its natural surroundings, cleanliness, beaches, pools, and golf facilities are still impressive. Unfortunately, the quality of service, communication, dining experience, and overall value for money have declined significantly. Higher prices should come with better service, not fewer activities, reduced dining variety, unexpected charges, and unresolved credit card holds. I sincerely hope the management takes this feedback seriously and restores the professionalism, hospitality, and attention to detail that once made this resort such a special destination.

We thoroughly enjoyed our stay at JA Palm Tree Court. The staff were incredibly kind, courteous, and welcoming, always treating guests with the utmost politeness and respect. We also appreciated the flexibility with the check-out time. We were celebrating my wife’s birthday during our stay, and the hotel kindly surprised us with a lovely birthday cake, which was a wonderful touch. I highly recommend this resort for families. The rooms are spacious, clean, and offer beautiful views. The breakfast was excellent, with a great variety of choices, and the dinner options were also very satisfying. What made the experience even more special was the beautiful natural surroundings. Seeing peacocks freely and safely wandering through the gardens was a lovely touch, and the multiple swimming pools were exceptionally clean and well maintained. Overall, it was a wonderful staycation experience, and we would definitely be happy to return.

Visited this past weekend with my kids and my granddaughter. Awesome resort , awesome staff. Service everywhere with a smile. I’ve been in the UAE for 24 years and still love coming to this hotel for short breaks.