산 로렌조

Location was chef’s kiss. It’s a nice hotel for its amount of stars, and although it was very centric, it on a quiet street so didn’t have much issues at night. I would def stay here again.

حجم الغرفه غير صحيح كما في الصور ليس يه ثلاجه ولا منظر من النافذة

We stayed here for 11 days, and overall it was a great value for the price. The location is excellent, right in the heart of downtown Madrid, just off the Gran Vía, with two metro stations within a 6–8 minute walk. It's an ideal base for exploring the city with lots of shopping and restaurants around, truly a perk for a visitor Our experience with the staff was mixed. On one hand, the blonde, blue-eyed receptionist was absolutely fantastic. She quickly became our favourite staff member, super welcoming, genuinely friendly, funny, and always had great recommendations. She truly went above and beyond and deserves a raise! The other receptionist we interacted with (a shorter gentleman) was professional and did his job well, but was more by the book. He wasn't rude by any means, just not someone who went out of his way to make conversation or offer additional help. The room was comfortable for a 3-star hotel. It had two single beds pushed together, which was fine. Given that the hotel is located above one of Madrid's busiest streets and has a nightclub underneath, we were pleasantly surprised by how well the room was insulated. In fact, we were more likely to hear people in the hallway than noise from outside, and even that wasn't much of an issue. The amenities are fairly basic. There's a canteen on-site (which we didn't try), and paid water. coffee and hot beverages available at reception, and a small lobby with a few couches. Everything was clean and well-maintained, but don't expect luxury facilities. If you're a traveller looking to explore Madrid on an affordable budget and don't mind a simple but comfortable stay, I'd definitely recommend this hotel. The unbeatable location alone makes it a great choice. The only thing I would say that needs improvement is the Wi-Fi. We had 2 bars in our room , not sure if it was due to distance or just that it was bad in general. We stayed on our unlimited data plan and worked around it and the air conditioning thermostat was far away and unreachable from the bed, so be sure to set it up correctly, or else you will need to get out of bed to control it . conclusion : Location: 10/10 Sleep: 7/10 ( could be better insulated towards the hallways or connected rooms - not bad, but u still can hear noise sometimes) reception: 10/10 ( for the friendly lady with blue eyes ) Wifi 1/10 Amenities 2/10 cleanliness 10/10 Price: 9/10 - I guess the location is what you are paying for.

It was a very good stay.

The location is perfect. The rest not so much. The woman receptionist is exceptionally rude so be prepared for a cold welcome and reception for your entire stay. The rooms do NOT match the photos at all. My Room had a random smell of sewage or something coming from the bathroom that would come and go during the day or night (I just kept the door closed) the room doesn’t even have a fridge in it so can’t keep any drinks or food snacks in your room at all. Not even a mini bar fridge? I’ve never seen this before ever. Curtains are EXTREMELY thin and white so the direct sunlight comes beaming through in the mornings directly onto your face in the bed. The room was also quite hot and there is no remote for the air conditioning and its only default setting is heat. I hate giving bad reviews and rarely ever do, but I have to be truthful unfortunately. It’s not a cheap hotel either so that makes the honest review even more important. If you’re not fussy and want good location this is fine I guess but you can get WAY better in the area for the same price or less. I wouldn’t stay here again nor would i recommend it.