엘리먼트 바이 메리어트, 애런델 밀스 BWI 공항

I'd be more than happy to stay here again. The room was excellent, facilities were great. Very convienient to Arundel Mills Mall and the shuttle to BWI train station was appreciated.

Always a pleasure staying here

Very Disappointing Stay This place was a huge letdown. During my four-night stay, the pool was out of service, the shuttle was not operating, the bar was closed, and only one elevator was working—which was also being used by housekeeping. Unfortunately, none of these issues were resolved during my stay, and no meaningful alternatives, solutions, or compensation were offered. In addition, no housekeeping services were provided, and I was not offered fresh towels during my four-night stay. I contacted Expedia regarding the issues, but the only option they provided was to cancel my entire reservation. Since all of the surrounding properties were already booked for the dates I needed, that was not a realistic solution. Overall, the experience was extremely disappointing. I understand that unexpected issues can happen, but I expected the hotel to make a reasonable effort to address the problems or provide some form of accommodation or compensation. Unfortunately, that did not happen.

Unfortunately the pool was not available. The shuttle van was not working. The lobby area was uncomfortably warm.

Wonderful and attentive staff!!