(에어포트)쉐라톤 스위츠 엘크 그로브

Had a excellent stay overall!

We reserved a parking spot here for about 2 weeks. When we came back we stayed the night with our older children. Everyone was happy with their room!! The rooms were spacious, clean and CONFORTABLE !! It was worth for the money!

The perfect place to park my car while I’m traveling and an amazing room to stay when I come back.

It may have been a one-time freak occurrence, but we were not able to check in right away. This is the first time ever happening at any hotel. At 6:00 when we arrived (check in was 3:00) we were told all the King Rooms were not ready and still needed to be cleaned. They said they would call us when the room was ready. We hung out at the bar at the hotel for a bit with our luggage, then lugged our suitcases back to the car and went to dinner. We never got a call back, but decided to check back in just in case. At 9:00 the rooms still were not ready. We sat in the lobby with our luggage a bit longer and finally were able to go to our room at 9:30. I overheard the staff speaking to each other that most of the staff had called off sick so the manager was cleaning the rooms alone by himself. I wish I had booked directly with Sheraton instead of third party app. They could have refunded me on the spot. Something to keep in mind when you travel.