마모 울루와투

Unfortunately this place has really gone downhill. It's always been a basic hotel, which is absolutely fine but the owner could spend a little on making some improvements. I stayed with my husband and son, decided to pay for a premium room this time. Room advertised as partial ocean view but couldn't see ocean at all, bathroom dirty with mould, no safe in room, can't open sliding balcony door even when in room due to monkeys potentially coming in but no flyscreens installed, which would help. The toilet blocked up after my husband did number two, and overflowed, we had raw sewerage all over the floor. I went to reception for help, no one was there even though it was within reception hours. When I contacted the whats app number for help was told to wait, someone will come and cleaners come later on today, no alternative offered to use another toilet or another room in meantime. Someone eventually came, around and hour and a half later, unblocked it with a toilet plunger then walked straight out dripping dirty water with poo on it all over the hotel floor. I had to try clean it myself using the bidet hose and kept messaging the whats app number saying its making us feel sick etc. Eventually a nice man on reception came and got down on his hands and knees to scrub the floor himself (name was Ari I think). I don't think disinfectant was used though. Other rooms on same floor also have issues with toilets and smell. Other than that it's good. Location excellent for surfers.

Good bits: Staff were lovely, they looked after us really well, thank you. The pool is well positioned and clean. I enjoyed using it. Liked the courtyard. Liked the position of the hotel near to the point for sunset. Plenty of great restaurants around. Not so good bits: Feel the bathroom was old and required a full renovation. When we got there later at night, we had a cold shower as there was no hot water. Great that the staff put it right the next day. The floor especially behind the front door was really grimy, but keep in mind that Bali lacks water, so I guess its gotta show somewhere. In summary a good place to go if youre not expecting the perfect hotel room, just a comfortable one. Felt for the money compared to other places in Bali that for this end of the budget it was a little overpriced for what we got.