씨라인 비치 - 어 무르왑 리조트

Very nice view from our room. The manager Mr Sheriff is very accomodating and very keen to our needs in the room highly professional. And Ms. Catherine is very good and giving the things we needed in the room.

Staff were very helpful,they gave us unlimited cold water to drink especially nowadays it’s summer,and even in our room they gave us bunch of drinking water .They clean our room very neatly

I booked a one-night stay through Agoda to celebrate my daughter’s 10th birthday. When making the reservation, I clearly mentioned in the special requests that it was her birthday. A few days before arrival, I called the hotel to confirm the arrangements, and I was assured that they would prepare a small cake and balloons. After driving for over an hour in nearly 50°C weather, we arrived exhausted. At check-in, the receptionist asked whether I wanted a ground-floor or first-floor room. At that moment, I realized they had completely forgotten the birthday arrangements. There was no acknowledgment of the special occasion at all. The check-in process was also very unprofessional. After charging my credit card, the receptionist seemed confused and asked whether I had already paid Agoda. As a result, I was charged twice—*** through Agoda and another *** at the hotel. Later, I received a call asking me to come back to reception to collect the cash refund, but by then I was already tired, disappointed, and frustrated. Thankfully, I had brought my own birthday cake, balloons, and decorations because otherwise there would have been nothing to celebrate. Since the resort is located in the middle of the desert, there was no way to arrange another cake. I asked the staff to store my cake in the refrigerator and later deliver it to my room. Instead, it arrived warm, dry, wrinkled, and badly damaged. They even forgot to send a knife and forks, and I had to call again. The next morning, after breakfast, the hotel invited us to a complimentary lunch buffet and asked me to inform them before coming. Naturally, I thought they were planning to surprise my daughter with the birthday arrangements they had failed to provide the previous day. Once again, nothing was prepared. Before departure, I requested a late check-out and was granted 2:00 PM, which I appreciated. However, when I requested a luggage trolley, it took approximately 45 minutes to arrive, despite the hotel being almost empty with only two or three families staying. This entire experience ruined what should have been a very special milestone birthday for my daughter. The hotel failed to deliver the arrangements they had promised, mishandled payment by charging me twice, damaged my personal birthday cake, and provided consistently slow and disorganized service. I am requesting a full refund for this disappointing stay. I also expect Agoda to investigate this property, as I trusted the booking platform and ended up with one of the worst hotel experiences I have ever had. Unless this matter is resolved fairly, I will no longer use Agoda for future bookings.

Looking for more activities for kids

Perfect place to unwind from daily routine. Perfect short stay enjoying the sea and sun . Excellent for family with children but also out of the weekend you can get relax and from there do tours to desert and Sealine. Good breakfast buffet, tidy and clean rooms and nice facilities