세빈 컨트리 파크 호텔 & 스파

excellent all round stay

Bad experince i dont recomend

I booked this hotel while on a business trip as I knew I'd be arriving at Leeds Bradford Airport late and wanted somewhere nearby rather than driving back to Manchester tired. On Hotels.com the hotel had a "Very Good" rating and, at £136 for one night, I expected a comfortable stay. The receptionist was friendly, but unfortunately that was the only positive. The room was in poor condition. The carpets were heavily stained, the fridge made a constant loud noise, the bathroom door was badly scratched, and the bathroom blind barely worked despite the bath and toilet being visible from outside. The bed appeared to have only a mattress topper rather than a fitted sheet, and there was a spider's web with three spiders near the foot of the bed. After a seven-hour journey I was left choosing between trying to sleep in the room or driving home. I chose to leave and drive back to Manchester. The following day I checked the hotel's Google reviews, something I wish I'd done beforehand, and found many recent reviews describing the same issues, confirming my experience wasn't an isolated one. I cannot understand how this property justifies charging £136 per night. I would not recommend this hotel, and I don't believe the Hotels.com rating accurately reflects the standard of accommodation.

Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so. Requested a refund as this was unacceptable to be put in a room with no working water. Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said the water was usable and I could have used it. He eventually said he would give me a refund as Expedia had lied to me about refusing the refund. Fast forward a few days and he has now decided not to refund me and just lied to get me out of there. Absolutely disgraceful. I hope no one uses this joke of a company. He also said if I post the photos I have taken he will get them removed for slander

Staff seemed to always been in the kitchen, waited ages to sit for dinner, gave up at breakfast and just sat down, someone appeared eventually. Hotel rooms very dated and dark, needs to be modernised. Lovely setting.