우드스프링 스위트 타코마 - 레이크우드

Overall the stay was average. Could have been better if dishwasher soap was available, Kleenex in the bathroom is a normal amenity at all hotels/motels…..not this one! Meet to have a door hanger to request housekeeping. 4 nights, and only one housekeeping visit!

We unfortunately had our flight delayed and had missed check in by an hour. The receptionist was extremely rude and aggressive when explaining the cancellation of our entire stay. When we politely asked her if there were other rooms available she belligerently said no and closed the window on us. I did check after she shut us out and there were rooms available on Wood springs Tacoma website despite what she said. I will not be booking here again and don’t recommend anyone else to. I do understand that it was our fault for missing check in and not calling before our flight took off, but the receptionist's negative attitude was enough for us to never use wood-springs again. I also witnessed her cuss and be aggressive at another group of customers who came in shortly after us while we were calling other hotels in the lobby. Don’t waste your time here.

Not sure of the ladies name but she was very accommodating of our late check in due to flight delays. Much appreciated

This hotel just looks good on the outside and that’s barely. They don’t even have an ice machine not really very homey and most hotels are supposed to be your home away from home. I wanted to go back home immediately. The bed moves so every time you even brush up against that it slides across the floor. The floor had like a thin layer of like felt like what was sand on it and their hardwood floors so I’m not sure if it’s the product that they’re cleaning with that leaves that residue on the floors. There was no toilet tissue in my bathroom so I had to call and ask for somebody to bring it. They brought it to me and set it outside my door but did not tell me so I had called again and got one of the front desk receptionist that was very rude and told me that it was outside of my door. No one even gave me a courtesy not to tell me that my tissue was there I received a knock on my door at about 10 AM asking if I was going to check out I responded yes twice and they continued to bang and bang and bang on my door. I opened it and said I will be checking out at 11 and the person that was being said thank you and walked away. It was just a very unlikely unfortunate situation to be staying there.

do not stay here!!! there was holes everywhere filled with napkins. If you are checking in later than 10pm you have to wait for a staff that lives in the community to open you. Also mid night we woke up to people talking and realized our window had been opened the whole time we were there. Smelled horrible!! Staff was cussing on the phone when called about check in