서클 온 카빌 - Q 스테이

Cleanliness was our main issue. Staff were great & cleaned when we asked but of course we would have appreciated cleaner couches/floor/beds etc. Staff also let us store our bags before check in and after check out, very accomodating.

We got in after 5pm, and this was considered 'after hours check in' by qstay. I was on the phone to qstay from the airport because they hadn't sent proper check in details and I had no way of getting the key to our place. That's because they didn't send me the proper check in paperwork until I called, and this was difficult to fill out, as I had to do this on the go and wasn't compatible with my phone's browser. It was a stressful with a small child in transit from the airport. This paperwork should have been sent much earlier in the week. The lift in the building also takes (at times) at least 20 minutes to come to the floor due to the busyness of the building. This was a nightmare especially during check out and very stressful. Sometimes it takes 30 min to just leave the building due to the lift! There were a number of maintenance issues during our stay which I reported through the online form, and nothing was done about during our entire 7 day stay, including a flickering light in the living area, which was very annoying because everytime we turned it on, it wouldn't stop flickering and it was essential to turn it on at night. There were no pool towels provided, which isn't noted in the details. If I knew, I would have brought my own as the amenities are several pools in the facility. I asked for help but pool towels were refused to be supplied. Also, only one dishwashing liquid sample provided for an entire 7 day stay? Very poor, especially as there is a dishwasher and I would have encouraged guests to use this. You will have to buy your own dishwashing tablets for your stay if you are staying more than a day, and shampoo and conditioner and body wash. I asked for help but was refused again. Finally, I would question the hygiene of the spa as one of our party got a nasty rash/pox after being in there, and they have never reacted to a spa like that before. We have been in a lot of spas! It was good to be somewhere central, the tram is right at your door and woolies is there but there was also quite a bit of crime and dodgy behaviour downstairs. Overall, I wouldn't recommend. I had stayed here a couple of year ago and thought it was pretty great, but I don't think I would recommend it again based on our experience above.

Instructions could have been clearer about parking arrangements. We were not told which tower we were in which led us trying to access the wrong lift in car park basement. Was a hassle then having to relocate to the other lift location with all all baggage.

The no contact check in process is complicated Finding the parking area is not ideal Upon checking in the apartment had no toilet paper in either of the 2 bathrooms, 2 toilet rolls were delivered after I emailed about it but 2 rolls for 2 people for 7 days is nothing The couch is broken, too low and terribly uncomfortable The blinds don’t cover the windows properly so at first light about 6am you are awake and they are dirty and frayed badly 1 dishwasher tablet for a 7 day stay is not enough especially when they ask you to put the dishwasher on when you leave Overall not up to standard for the price Would not recommend

Finding the place was bit challenging, because the address direct us to the back but after that its been great since location is in the middle of th city