세븐 어번 스위트 낭트 센트레

Most staff are friendly and location is excellent for exploring the city centre. However, the young lady who checked us in was neither friendly nor helpful. We (two seniors) arrived just 20 minutes earlier and we were told to wait till 3 pm sharp before we could be given access to our room. Came the prescribed 3 pm sharp and no one came to inform us even though we were seated right in front of the reception. In all likelihood, the room waa already earlier as there were no cleaning lady in sight. We asked for twin room and were aware that "it is subject to availability" but there should be at least some courtesy to check or otherwise offer an explanation that there was no twin room available if such was the case. It was like there you go this is the key to your room. Not the kind of reception that helped after a long drive. Being sticky about rules cut both ways. In which case, you need to make sure that the room and the reception area are clean, no mould in the shower, no extra hair on the bed sheet, no dirty cup in the room, clean stove top, cooking utensils,which were not the case.