제니튀드 호텔-레지당스 르카네

A very nice hotel - very spacious and. lean room.

Everything about our stay was generally good until checkout, which unfortunately left us very disappointed. Checkout was at 11:00 AM. At around 11:15, a staff member knocked on our door while we were already getting ready to leave. We eventually checked out at approximately 11:38 AM and were surprised to be charged €30 for the late checkout. I understand that hotels have checkout policies, and I respect that. However, nobody informed us that being even a few minutes late would automatically result in a €30 charge. Had the receptionist told us when she knocked that there would be an additional fee, we would have made every effort to leave immediately. I am also pregnant and was traveling with a child, so getting everything together took us a little longer. We stay in hotels almost every week, and this is the first time we have experienced being charged such a significant amount for being around 38 minutes late, especially when it was still well before noon. The lack of warning about the charge was what disappointed us the most. Breakfast was okay, although the beans tasted quite sour. We weren't sure whether that was how they were supposed to taste or if they were still safe to eat. Unfortunately, there was no staff member in the restaurant at the time whom we could ask. It is unfortunate because the rest of our stay was good, but the way the checkout situation was handled completely changed our impression of the hotel. After this experience, I would not choose to stay here again.

Good value for money. Definitely recommend it.

Very disappointing experience. We arrived with a confirmed reservation but could not access the accommodation. Reception was unattended, and the emergency contact number was unreachable despite several attempts. As a result, we were left standing in front of the hotel without accommodation and without any assistance. The lack of communication and support was unacceptable. Based on our experience, I would not recommend this property and would advise others to avoid it.

The hotel staff is very friendly and helpful. The room is clean and comfortable. But the hall ways, elevators and pool side had a very unpleasant smell. Like trash? Not sure. The location is good. Easy to get to and a park near by.