캔들우드 스위트 볼티모어 - BWI 에어포트 노스이스트

The building looks nice, the staff at the front desk were really nice and helping. The rooms would be ok if they were cleaned with new matress. It was like a horror film : Large brown stains on the unprotected matress under the sheats, brown stuff stuck on the wall and ceiling at multiple places, white-yellowish slimy stuff on the pillow cover ! , dust hanging from the ceiling in every corners, shit splash and pube hairs everywere on the toilet. There was a candy stuck on the corner of the console. Elevator was broken, room keys didn't work. We went to the front desk to have a refund and they agreed.

I wouldn’t recommend staying here. Smells horrible

They canceled our rooms without telling us, told is it wasn't their problem, then wouldn't even help us get somewhere else to go! The place wreaked of pot as soon as you walked in too.

On arrival they billed us again for the room we had already paid for, promising a refund the next morning. When next morning came, no refund was available until the manager came -- at a time long after we had to take the shuttle, which was limited to certain hours. In addition, there was no creamer for the coffee, no juice in the machines, just a fruit and small bun for breakfast, which was also prepaid. The lift didn't work, and the only available rooms were three floors up.

Got to the hotel and were told our reservation was cancelled. Didn’t even try to let us know beforehand. Used to be our favorite hotel when it was Best Western. Now it looks like an abandoned property.