타운플레이스 스위트 바이 매리어트 배턴 루지 사우스

Ok

The room had roaches, the bathroom had mold, the shower didn’t have soap

Everything was absolutely perfect

Nice people clean environment

To Whom It May Concern, I am writing to express my complete dissatisfaction with my recent stay at your Marriott property. My reservation was booked through Expedia for the dates of July 25, 2026, through July 27, 2026, and from the moment I arrived, my experience was unacceptable. Upon entering the hotel, I immediately noticed that the air conditioning in the lobby was not working, making the arrival experience very uncomfortable. I then discovered that my reservation had been mishandled, even though I had already paid for my stay online through Expedia. Because of the reservation error, my family was forced to stay in separate rooms instead of being accommodated together as originally booked. This caused unnecessary inconvenience and frustration that should never have occurred. Unfortunately, the problems continued after we checked into our rooms. The pool water appeared murky and did not look clean enough to use. One of the televisions had significant visibility issues, making it difficult to watch. In one of the rooms, there were dirty towels left underneath the bathroom sink, and there was no iron in the closet as expected. To make matters worse, although I have been advised that a refund would be issued, I have still not received any of my funds. This has only added to my disappointment with what I expected to be a quality Marriott experience. I chose Marriott because of its reputation for quality accommodations and customer service. Unfortunately, it fell short!