De Jonker Urban Studios & Suites

The studio is very clean, nice details, even though there’s not reception is very helpful they have a number to call the property. Location is great since is walking distance to the center.

Studio apartment was clean and nicely kept. Would return here each time

While lots of reviews of this hotel had issues with the access to the hotel/rooms that was the least of our issues. On the day we were emailed access at 3pm (check-in time) promptly and had no issues with access. The room however was another story. For starters the carpet is disgusting, doesn’t look like it’s ever been hoovered and so many giant silverfish. As a room that claims to be a studio with a fully equipped kitchen this is also far from true. While there is a hob, dishwasher and microwave there is not pots and pans to use on the hob, a single fork, no knives and a single spoon, so good luck trying to cook or eat anything, but you have got 15 plates for some reason. We contacted the hotel about this and received no response. The stairs down to the bedroom are incredibly steep, any accessibility issues would not be suited to this room. This also means the head of the bed is directly under the entrance to the hotel meaning when people check out at 5am you are also awake. There is also a boiler in a cupboard under the stairs which makes a very loud noise for about 10 seconds every hour, including all through the night. Honestly lovely location but would never stay again.

Very dirty, shower that didn’t drain causing it to flood the bathroom. Kettle that still had water from the previous people. Less than half a toilet roll left by the previous people. No lock on bathroom. Generally just dirty and dusty. Tv in bedroom not working. Contacted them and got no reply. Very bad experience do not recommend

The room itself is nice and reasonably spacious for what you pay. That’s the good part. The service is the weak point. I have no issue with self check-in hotels in principle, but a hotel still needs to be ready for things going wrong. We arrived late at night / in the early hours and the digital key didn’t work. We looked for help and there was no one. After standing outside for about 15 minutes, the key finally worked. Housekeeping is also below what you get at most other hotels. There’s basically no presence or follow-up. Sometimes they don’t even change the towels.