Royal Suites Madrid

The pictures barely match reality. Here is a summary of the troubles I faced: 1. It took me more than 30 minutes standing outside just to figure out the entrance of the facility (I will never call it a hotel) as there is no sign for the facility. I finally managed to call the facility “they don’t speak English” and somehow I understood that they want me to reach them out via WhatsApp. In the chat, they describe to me the location and once I finally reached to the correct location, I had to online fill a form just to get the access code to the facility (yep! Access code to the building, no reception, it is a self service facility) 2. I have to carry two 26 kg bags to the 4th floor literally on my shoulders because the elevator doesn’t work. 3. No ventilation in bathroom so after a hot shower expect a sauna atmosphere. Also, the bathroom smells bad almost all the time (like sewer smell) 4. My reservation through this platform shows the room is 20 m2 and I barley had about 12 to 15 m2 5. Each floor has about 3 rooms which share common facility between the rooms; just a sink and microwave (no fridge) 4. The location of the facility is right in front of police department. During our stay a protest happened against them and you can imagine the noise (it was fun to watch from the 4th floor honestly but very noisy). Regardless of that, in a normal night you can hear almost all the sounds from the street below (no proper isolation in the balcony). 5. I booked the room for 2 nights which cost me almost xxx (average of xxx per night). Out of curiosity, I check the price of a second night like separate reservation and found it to be almost xxx!!)

Absolutely terrible stay — nothing like the pictures This was one of the worst room stays I’ve had. The room was dirty, smelled bad, and was in poor condition. It looked absolutely nothing like the pictures shown on the booking site. The photos gave a completely different impression of the property, which felt extremely misleading. There was no lift, which is a major problem if you have luggage, and to make matters worse, there was no staff available when I needed assistance. It felt like you were simply left on your own with no proper service or support. The cleanliness was unacceptable, the smell in the room was unpleasant, and the overall condition was nowhere near what I expected based on the booking photos and description. Do yourself a favor and look elsewhere. There are plenty of better places to stay in Madrid. I would absolutely not recommend this place and would not stay here again.

The room was on the 5th floor of a building with no elevator and had no balcony, even though the photos clearly showed one. The cleanliness left a lot to be desired, with spiders on the walls. The interior and furniture were old and outdated, and the photos appeared to have been AI-generated or heavily edited. For *** for one night, it was definitely not worth the price. The only positive thing was the location, right in the center of Puerta del Sol.

We had a terrible experience. We arrived at the hotel at midnight with our 2.5-year-old child and found a closed door with a code lock. There was no information in the app or in my email explaining how to enter the building with my family. I also could not find any information about how to contact anyone from the hotel. We were helped only by chance by a woman who was leaving the building. She had the phone number of a travel agent, and thanks to another person’s help, we were finally able to call. After that, I was sent a link and had to stand outside at night filling out a form before I could receive the code to enter. Inside, there is a very steep staircase and no elevator. This is completely unacceptable. They take your money but do not make sure guests have the basic information needed to enter the property. After you pay for your stay, it feels like nobody cares about you anymore.

I travelled with a group of friends all the way from Copenhagen only to reach to my destination to experience one of the worst experiences in accommodation, the battle of what you order vs what you got, the place was atrocious, my friends and I immediately started itching. A scent was coming from the bathroom that was unbearable to the point my allergies raised. The owner over sell themselves to attract customer and it’s not acceptable especially when you are expecting exactly what you paid for. Please stop with AI generated marketing tactics. My recommendation to the owner, is to work on maintenance of the place and be more concerned for customers health and wellbeing. Cleaning should be done atleast 3 times a week and not once to avoid any skin rashes etc Beyond that, the location at the city center was the only part that I enjoyed.