페어필드 인 & 스위트 바이 메리어트 펜서콜라 비치

Resort style pool and beach proximity are great

They canceled my reservation due to a card mixup, sent one email about it 4 hours prior to the cut off time, email that went straight to junk mail, somehow I saw it, called the number they listed to call, verified my reservation was STILL ACTIVE before I drove the 4 hours to the hotel. I get there and the room was canceled. They told me I didn’t talk to anyone at the hotel, just someone in reservations and that I should have called them directly. I called the number the email told me to call. They stuck us in a handicap accessible room instead of the room we needed. Had to use two roll away beds for my kids since they put us in a room with one king size bed. They never came to clean the room, even though I told them we were not in the room anymore and they could go in, they were right outside the room both times when I told them. The chair in the shower had mold/mildew or something even worse between the slats on the chair. One person was helpful. If not for her I would have went somewhere else, but still prob won’t return to the Fairfield

We arrived a bit earlier than expected when we asked the front desk if there was a room available earlier. The front desk informed us that since we were there earlier, the room wasn’t ready yet. We completely understood, as it was 2 pm and check-in time was not until 4:00 pm. However, they proceeded to place our name on a waiting list for a room if something became available earlier. We then went to another family member’s hotel that was staying at a different hotel. We waited there to see if anyone would call us earlier, but they never did. As the long story short goes, time went by, and we went out to have dinner and walk around the beach. We never received a call. We returned to the hotel around 7:00 pm, and when we asked if we had given the wrong number or used the wrong info, the front desk told us that no one had ever called us. it was different staff when we arrived later. Other than that, everything was good, except for the pool, which was overcrowded, and the jacuzzi jets weren’t working.

👍

The ONLY reason I didn't give this the highest rating is because I've received SIX emails from them for a 2 day stay, and after I said NO to email and texts. Email rant aside, this was our 1st stay at this hotel and it will be our go-to hotel at PB from now on. Except for the fake eggs, the breakfast buffet is really good- bacon, sausage, quiche, biscuits, bagels, cereal....Pool area is clean, and a wonderful option to the beach. Convenient to everything. Highly recommended.