26.10.08The hotel was very clean and staff were nice. We had connecting rooms for a family of 5. The rooms had a key card for power then an actual key for the room doors it connected by a spared spaced which is the main door to enter which they only gave 1 key to share which was lil difficult since some of us would stay and others would leave for the day. Overall we enjoyed the hotel its quiet has everything you need. Beds were comfy ac worked good and the towels were very soft
26.09.28Overall, I enjoyed my stay and would stay here again, but I think it is best viewed as a very attractive mid-range hotel rather than a true luxury experience.
The location is excellent — close and convenient to the main areas of Siem Reap, but just far enough away from the busiest streets to be quiet at night. The hotel itself is beautifully designed, the bed was comfortable, and the staff were consistently friendly and helpful. I also really appreciated being allowed to check in before 6am after arriving on a sleeper bus, for a reasonable half-day fee.
The rooms look like the photos, although the balcony view was disappointing, looking directly onto the neighbouring property rather than the resort-style outlook the photos might suggest.
There were also several small maintenance and design issues. The room phone repeatedly disconnected, the plugs were inconveniently far from the bed, one bedside light did not work properly, and the minibar switches off when the room key is removed. The shower head was badly clogged when I arrived and needed to be cleaned after I reported it. Hot water was also inconsistent and I was told to run the shower for around 10 minutes before it became hot.
None of these issues ruined my stay, but together they stopped it from feeling as polished as the hotel’s presentation suggests.
That said, the beautiful design, excellent location, comfortable room and genuinely lovely staff made it good value for the price. I would recommend it to anyone looking for an attractive, comfortable mid-range stay in Siem Reap.
26.08.08The location is super convenient, just a short walk to Pub Street! The room and pool are nice and clean, and the staff are incredibly friendly and ready to help out.