26.08.07Staff are unable to communicate in English. Hotel is not old but feels jaded, no hot water after 8.30 am, reception furniture is very tired, some of it broken. No cutlery cooking equipment or kettle provided, but it has a stove and fridge. Positives were the location if you want an authentic non tourist location, apartment was clean, bed was comfy and the air-conditioning worked. I had more days but chose to move hotels to Hillary Hanoi just round the corner. Brand new English speaking staff, beautiful rooms but slightly dearer. Worth it from my point of view.