마이 차밍 부티크 호텔

Bin is the best

จองห้องขนาด 45 ตรม. 2 queen beds ไปถึงเช็คอินจริงๆ บอกว่ามีแต่ห้องที่เป็น 1 queen bed เราก็บอกว่า เราจองมา 2 เตียงนะ พนักงานแจ้งว่าต้อง note ไว้ด้วย ทำไมต้อง note ในเมื่อคุณระบุข้อมูลห้องไว้แล้วว่ามี 2 เตียง เราก็บอกต้องการ 2 เตียงแยกกัน สรุปได้ห้องมาเล็กมาก แถมไม่มีหน้าต่าง ไม่ตรงตามที่ระบุไว้สักอย่าง แล้วคิดเงินเต็มตามราคาเดิมด้วย แย่มากๆ ไม่แนะนำ

Ks ngay khu phố cổ. Sạch sẽ và tiện lợi thoải mái cho mọi người khi ở cũng như đi gần khu trung tâm

Good Housekeeping, but Several Areas Need Improvement Our experience at Mai was mixed. The housekeeping staff were genuinely kind, respectful, and attentive throughout our stay. They regularly changed our bedsheets and towels and replenished our room supplies. We also had a positive experience with their WhatsApp customer support, who were willing to help when we needed assistance with rescheduling our hop-on hop-off bus booking. However, we encountered several disappointing issues. Our room assignment concern was not resolved to our satisfaction, as moving to the room we expected would have required an additional payment of over 600,000 VND. The bathroom drainage was also poor, with water taking a very long time to drain after showering. The most disappointing experience was during our early-morning checkout. We had several extremely heavy bags and asked the staff for assistance, but despite being told they would help, no one assisted us with our luggage from the room to our Grab vehicle. We eventually had to ask our driver for help. We appreciate the housekeeping team and the helpful customer support representative, but overall, the experience could have been much better. I hope management improves its room allocation process, bathroom maintenance, and guest assistance during checkout.

Overall, we had a pleasant stay at Mai Charming Hotel & Spa. The location is great, right in the heart of Hanoi Old Quarter, making it convenient to explore the area. We were lucky to witness the fireworks during the Liberation Day celebration on our last day, which was a memorable experience! However, the celebrations also caused road closures, making it difficult for us to book a Grab and get around. One thing to note when booking through Agoda: our Family Suite was listed as having two queen beds, but the actual room had only one bed. For a family group of 8 staying in two rooms, I would recommend booking the Family Room with Balcony instead. Despite these minor inconveniences, we still had a decent stay and appreciated the hotel's central location.