26.10.23The grounds of the hotel is beautiful - the walk to breakfast brings you directly onto the West Lake, with a view of the less commercialised parts of the lake. Great for staying central but away from the hustle and bustle.
The hotel itself is historic, so many parts of the hotel look somewhat dated (think older style Chinese hotels). That said, everything is clean and in good working order.
We booked through Agoda but Agoda had in turn booked the wrong room type with the hotel, which is disappointing. Upon raising this with the hotel staff they were extremely helpful and accommodating and found an alternate room for us to view and if acceptable, for us to transfer to the new room with no charge. We were transferred to the new room which was in one of the newer buildings, which was very nice.
The hotel staff were wonderful - polite, helpful and attentive. They refreshed the room more than once a day and supplied fresh fruit daily - breakfast (a great spread) was also included with the stay.
All in all, would recommend.