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Semua best cuma bilik 137 tiada WiFi

Very good hotel

Cheep hotel but nice. Love to stay here again next time

Stayed at Heritage Hotel for 4 days and 3 nights, and overall it was a pleasant experience. The hotel is definitely showing its age but there are still quite a few things I appreciated during my stay. Staff & Hospitality One thing I really appreciate is the hospitality. All the staff I encountered were friendly, warm and welcoming throughout my stay. They were also professional and helpful whenever I needed assistance. Overall, a really good experience with the staff, and no complaints at all about their service! Cleanliness & Room Condition Cleanliness was just okay. Nothing particularly impressive, but acceptable. The hotel is an older property, so you can expect some wear and tear here and there, including a few things that may be broken or not in the best condition. I think some areas could definitely use a little more attention and maintenance. Just don’t expect a modern or newly renovated hotel. Bed & Comfort The bed was decent, nothing fancy or particularly comfortable that would wow you, but good enough to get some rest after a long day exploring Cameron Highlands. The pillows were quite soft and lacked firmness, which might not suit everyone. Overall, the sleeping experience was just average, but considering the room price, I wouldn’t complain too much. Food & Dining Breakfast: Plenty of choices and what I liked most was that the menu changed every day. At least we weren’t having exactly the same food every morning throughout our stay. Room Service: Tried their room service and the food was actually nice! The prices were also quite affordable, which was a plus. Hi Tea: This one was a little disappointing. The scones were probably a 4/10 for me. The first ones served were really hard but the staff were kind enough to replace them. The replacement was better in terms of texture, although the taste was still pretty ordinary. Nothing particularly special. The cakes tasted like basic, inexpensive cakes and the tea was also quite standard. But i did enjoy the cheese sandwich and tart! For less than RM50 for 2 people, I would say it’s still worth trying once, just don’t expect a fancy afternoon tea experience. Steamboat Dinner: This was much better. They served quite a generous variety of ingredients, including marinated lamb, beef, chicken, fish, meatballs, fish balls, crab sticks, vegetables, fruits and even cheesecake. The marinated meats were especially good and really tasty. My only comment would be the meat portions, which felt a little too small for 2 people. It would be great if they could be a bit more generous with the meat especially since that was the best part of the meal. Other than that, we really enjoyed it. Facilities & Surroundings For an older hotel, I was actually quite surprised by the number of facilities available. They have a self service laundry room with coin operated machines, a convenience mart, library, gym and tea lounge, which I think are great additions, especially for guests staying several nights. They also have an outdoor garden with beautiful views and plenty of greenery. It’s actually a nice place to walk around and enjoy the cool Cameron Highlands weather. Unfortunately, some parts of the garden look rather neglected and could really use better maintenance. It’s a shame because the place has so much potential to be a really beautiful and relaxing space if it were properly looked after. Overall, I appreciate the variety of facilities offered, although the condition and upkeep of some areas could definitely be improved. Parking Parking was never an issue during our stay. They have both open air and covered parking areas, with plenty of spaces available. The covered parking is especially convenient as it provides direct access to the guest room floors and reception area, so you don’t have to walk all the way around the hotel. Issue During My Stay I did encounter an issue with the water heater in my room, which wasn’t working initially. But after reporting it to the staff,

My room was at level-5 as we booked 3 nights for Deluxe King Room. Whole corridor is full of painting smell and the smell came into the room so we couldn’t sleep well and got headache due to inhaling of bad painting smell overnight. The next day, we approached the reception and requested to change the room, the reception guy assigned one staff to show the room at other floors but the same smell issue. Hence, we asked him to give us the room where no ongoing painting work is carried out. Then, this staff told me to go and check myself and let them know. We were really disappointed with the guy and he doesn’t even knows how to say sorry for the guest who being offended. Then, we packed our thing down to the reception in the morning and let them find the available room with no smell. After that we left the hotel and came back in the evening then managed to get the room with no smell. Hotel is nice but the staff who’s handling the matter is too bad. And they shouldn’t simply assign the guest to stay in the floor where full with painting smell. That entire floor, we only occupied one room, the rest of the rooms are empty. Probably hotel treated the guest via third parties booking is not valuable or respectful. Agoda Team shall look into the matter seriously.