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I emailed flight details to hotel within the required 72 hrs prior to arrival but was not met at airport for my pickup which is included . A rep from another hotel called the hotel , I spoke to someone and was told I didn’t confirm my arrival time and he then ended the call . The rep then called back and was told the same thing. The rep from the other hotel then paid someone to have me dropped off at the hotel as I had no local currency . This after 34 hours of travelling . The hotel is a 4 minute drive away but refused to pick me up. Unacceptable considering it was their error and supposedly a 4 star establishment. Breakfast is dismal . The selection is limited and the limited selection is 2 star standard . The room floor was filthy . The bath towels were shabby and old . Zero amenities except for basics - shower gel, shampoo and conditioner . Location is very good and convenient to walk into the town and restaurants close by. Room size is spacious but bathroom is cramped and small . Hotel gardens and Pool area is very pretty with comfortable sun loungers.