26.11.07Great location for shopping and dining. Close to metro. Staff were efficient and friendly. Call out to Housekeeping who did a great job making sure our 5 day stay was comfortable. The suite room was spacious and access to self service laundry was a plus for us. We would not hesitate to stay at the Hotel Landmark Canton again.
Thank you to Reception staff and Housekeeping.
26.10.30This hotel is absolutely terrible. There is no way you can call this a four-star hotel.
When we arrived, the staff could barely speak English, despite the fact that they claim to be an international hotel. Nobody explained any of the hotel’s facilities or services. I had to ask about everything myself: the shuttle bus to the Canton Fair, breakfast, laundry services, and so on. They didn’t provide any information whatsoever.
Then I got to my room, and it smelled absolutely awful. I went back to reception and was given another room. However, in the new room, the USB-C charging port wasn’t working, meaning I couldn’t even charge my phone.
Then there’s the Wi-Fi. They advertise free Wi-Fi, but it simply doesn’t work. Unlike other hotels, they don’t even have a built-in VPN service.
The experience is absolutely frustrating.
If you need an invoice for your breakfast, be prepared to spend at least 30 minutes at reception just trying to explain what you need. And even after they finally understand, it takes another 30 minutes for them to enter your company details into their system.
So, if you’re travelling from Europe or the US, avoid this hotel as much as you possibly can.
It’s absolutely awful. Terrible, terrible, terrible. I honestly don’t understand how a hotel like this can even exist.