리오텔 마타네

To be fair I have not spent much time at the hotel other than to sleep. But with that caveat taken in consideration the hotel gave me a good impression.

We booked this hotel through Agoda for our wedding anniversary and specifically selected and paid for a sea-view room. Our Agoda confirmation clearly indicated the sea-view category. After driving approximately eight hours, we arrived at the hotel at around 9:00 PM. Unfortunately, we were given a lower/basement-level room facing the parking lot, which was clearly not what we believed we had booked. We showed the Agoda confirmation to the front desk. The hotel explained that our reservation had apparently passed through Agoda, Expedia, and another booking intermediary before reaching the hotel, and that the room type shown in their system was different from the one shown in our confirmation. The most frustrating part was that we asked whether a sea-view room was still available, and we were told that one was available. We even offered to pay the price difference to move to that room. The hotel refused. We were told that the only option was to give up our existing paid reservation and purchase a completely new sea-view room at full price. We spent almost two hours at the front desk trying to resolve the issue, from around 9:00 PM until approximately 10:45 PM. After an eight-hour drive, we were simply too exhausted to continue arguing and had no choice but to stay in the room provided. The biggest disappointment was not simply the room itself, but the fact that no reasonable solution was offered even though the correct room type was still available. This was especially disappointing because the stay was supposed to celebrate our wedding anniversary. The hotel itself may have many good qualities, but customers booking through third-party websites should be very careful and confirm the exact room category and view directly with the hotel before arrival.