레지덴사 안티카 로마 호텔

I am writing to formally express my extreme dissatisfaction and anger regarding my recent stay at your hotel. Last night at around 10:00 PM, while I was taking a shower, the hot water supply suddenly completely stopped. I was forced to finish my shower in freezing water, which directly resulted in me catching a severe cold. This is absolutely unacceptable for any hospitality establishment. It completely ruined my rest and negatively impacted my health and my travel plans. Furthermore, the overall condition of the room facilities was deplorable. The equipment is remarkably crude, outdated, and severely damaged. To make matters worse, the bed was incredibly uncomfortable, with a severe sag in the middle that made it almost impossible to lie flat or get any proper sleep. The room feels completely neglected and falls far below the basic standards expected of a hotel. The only marginally positive aspect of my stay was the prompt and tidy housekeeping, but this does not excuse the critical failure of basic amenities like hot water and the unacceptable state of the physical room. I suffered both physical discomfort and health issues due to your hotel's negligence. I demand a prompt investigation into this matter, a formal explanation, and appropriate compensation for this disastrous experience.