ACME 호텔 시카고, 아웃셋 컬렉션 바이 힐튼

Do not recommend. Made a reservation with them for 5 nights, all paid for. Arrived late since our flight got cancelled, they just cancelled our reservation and said -go find another hotel we are fully booked and we charged you as a no-show. If the room is already paid for, why are you trying to sell it to others? Make it make sense. Also no notification from them about cancellation. Two front desk agents were not only absolutely careless and useless, they didn’t offer any help, no calls to other hotels trying to help us and get best deals. They were just standing there with a resting b faces. Hotel looks disgusting.

The queen bed didn’t feel like true size. It was just too small for 2 people. The staff are very friendly and helpful. The rooms can use some renovation and deep cleaning. The location has been great for being close to everything but the street has been very loud during the night.

I was very surprised by the reviews that this hotel has received on Expedia. The room that I was assigned on the 13th floor (I have never seen a 13th floor in other hotels as it is unlucky in the USA) was very small, had an interior view that was very dark with a mannequin hanging strangely in the space which was creepy. The walls in the bathroom were tile and filthy with black mold in the shower grout. The matress had completely collapsed on one side. I will not choose this hotel again for a future trip.